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LENA CHANG

Case Studies

In-Depth Case Studies

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Growing E-Commerce International Inventory

Strategic & Tactical UXR | Mercari 2024

Survey • Concept Testing

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Evolving Fleet Management Tooling

Tactical UXR | Avail 2022

Card Sorting • Concept & Usability Testing

Prioritizing User & Business Requirements

Strategic UXR | Mercari 2024

MaxDiff Survey

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Optimizing a Digital Booking Experience

Strategic UXR | Avail 2021

In-Depth Interviews • Service Blueprinting

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Improving Car Sharing Operations

Strategic UXR | Avail 2022

Ethnography • Contextual Inquiry

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Revamping a Community-Centric Home Page

Tactical UXR | Mercari 2024

Rapid Iterative Testing & Evaluation

Coursework

Coursework

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Redesigning Personal Finance Data Visualizations

Tactical UXD & UXR | Yodlee 2018

Usability Testing • Prototyping & Animation

Automated Shakshuka

Human Factors | Tufts 2019

Task Analysis

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IoT for Musculoskeletal Injury

Human Factors | Tufts 2019

Task Analysis • Usability Testing

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Architectural 3D Modeling

3D Modeling | University of Melbourne 2018

AutoCAD • Rhino • Adobe Photoshop

Social Robot_ Snoozy Suzy

Social Robot: Snoozy Suzy

Human Factors | Tufts 2019

Task Analysis

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Whimsical House Assembly

Animation & 3D Rendering | Tufts 2017

AutoCAD

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